Privacy Policy

1. Personal Information We Collect

Welcome to ClawTeams ("we", "us", or "our"), a multi-agent coordination platform that lets you configure roles, deploy AI agents, author and distribute skill packages, and coordinate work across teams of agents and human reviewers. This Privacy Policy describes how we process personal information collected through the ClawTeams platform, and any other digital or online properties/services that link to this Privacy Policy (collectively, the "Service").

NOTICE TO EUROPEAN USERS: Additional information for individuals located in the European Economic Area (EEA) or United Kingdom (collectively referred to as "Europe") is available in the Notice to European Users section below.

We collect personal information through three main channels: information you provide directly, information from third-party sources, and information collected automatically. We do not request or encourage you to provide sensitive personal information (e.g., social security numbers, government-issued identification numbers, health/biometric data, criminal background records, or data related to racial origin, political opinions, or religious beliefs) through the Service.

1.1 Information You Provide to Us

Depending on how you interact with the Service, the personal information you may share includes:

  • Contact Details: First/last name, honorifics, email address, billing/mailing addresses, job title, company name, and phone number.
  • Account Profile Data: Username, encrypted password, team and organization memberships, role assignments, and any custom information you add to your account.
  • Interactive Communication Data: Records of exchanges between you and us, including messages sent via the Service, social media inquiries, or support tickets.
  • Transactional Data: Details related to your subscription, prepaid balance, and Credit purchases and payment-related preferences.
  • Marketing Preference Data: Your choices for receiving marketing communications and engagement metrics.
  • User Input & Generated Content: Materials you upload, input, configure, or generate through the Service.
  • Agent & Coordination Data: Configuration and operational records relating to the agents, roles, and teams you create.
  • Integration Credentials: Where you connect a third-party account, tool, or data source so that the Service or your agents can act on your behalf.
  • Payment Data: Card details or other payment information are collected and processed directly by our third-party payment processors.

1.2 Information from Third-Party Sources

We may combine your personal information with data obtained from trusted third parties, including:

  • Publicly Available Sources: Public records, social media profiles, and other open data platforms.
  • Third-Party AI Service Partners: Parts of the Service rely on external AI providers who may share insights with us to improve output accuracy.
  • Service Providers: Vendors that support our business operations.
  • Third-Party Login Services: If you log in using Google, Apple, or other platforms, we receive limited data as permitted by your account settings.
  • Your Authorized Third Parties and Integrations: If you direct us or an agent to interact with a third party, we may receive information about you from that party.

1.3 Automatically Collected Information

We, our service providers, and business partners automatically log data about your device, usage patterns, and interactions with the Service, including:

  • Device Metadata: Operating system, device model, browser type, screen resolution, IP address, language settings, and general geographic data.
  • Digital Interaction Data: Pages/screens viewed, time spent, referral website, navigation paths, access times, and engagement with emails.
  • Agent Execution Telemetry: Operational and diagnostic data generated when agents run, used to operate, secure, bill, and improve the Service.
  • Communication Engagement Data: For emails or text messages we send, we use pixel tags to track whether messages are opened or forwarded.

2. Tracking Technologies & Data Processing

2.1 Cookies & Similar Tools

The automatic data collection described above uses cookies, web beacons, and AI-powered tools. These technologies help operate features like prompt input, agent interactions, and personalized navigation.

2.2 Cloud Browser & Connected Session Data

With your explicit consent, our Cloud Browser feature encrypts and stores cookies/local storage to maintain login status across sessions or devices for a set period, so that agents can act on connected systems on your behalf. You can view or delete this data at any time via the Service's "Settings" menu.

3. How We Use Your Personal Information

Critical Note: We do NOT process, disclose, or use your personal information for developing, training, or refining any AI/machine learning models.

We use your personal information only for the following purposes:

  • Service Delivery & Operations: Provide, maintain, and troubleshoot the Service; coordinate work among agents and human members; enable security features.
  • Service Personalization: Understand your needs and preferences to tailor the Service.
  • Service Improvement & Analytics: Analyze usage patterns to enhance the Service and conduct internal research.
  • Marketing & Advertising: Send personalized marketing communications based on your preferences.
  • Compliance & Protection: Comply with applicable laws and protect rights, privacy, safety, or property.
  • Aggregated/Anonymized Data Creation: Aggregate or de-identify personal data for analysis and improvement.

4. How We Share Your Personal Information

We share your personal information only with the following parties:

  • Group Affiliates: Our parent company, subsidiaries, and related entities.
  • Service Providers: Third parties that perform services on our behalf, contractually required to protect your data.
  • Third-Party AI Service Partners: External AI providers that power core Service features, bound by confidentiality agreements.
  • Payment Processors: Payment card information is collected and processed directly by Airwallex.
  • Your Designated Third Parties: If you explicitly instruct us or an agent to share data.
  • Other Members of Your Team: Certain information may be visible to other members and administrators.
  • Professional Advisors: Lawyers, auditors, bankers, or insurers as necessary.
  • Authorities & Third Parties: Law enforcement or government agencies if necessary for legal compliance or protection.
  • Business Transferees: In the event of a corporate transaction with appropriate safeguards.

5. Retention of Personal Information

We retain your personal information only for as long as needed to fulfill the purpose for which it was collected, comply with legal requirements, establish or defend legal claims, and prevent fraud. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

  • Access or Update: Log in to view or edit your profile data via "Account Settings."
  • Opt Out of Marketing: Unsubscribe from marketing emails via the link at the bottom of each message.
  • Manage Cookies: See our Cookie Policy for details on managing cookie preferences.
  • Block Tracking: Most browsers let you prevent images (including pixel tags) from loading.
  • Decline to Provide Information: Some data is required; if you refuse mandatory data, we may not be able to offer the Service.
  • Manage Integrations: Use the platform's settings or the Service's "Settings" menu to limit or revoke connected data.
  • Delete Content or Close Your Account: Contact us at the email below to close your account.

7. Third-Party Sites & Services

The Service may contain links to third-party websites, apps, tools, or online services. We are not responsible for third parties' privacy practices. Always review their privacy policies before using their services or authorizing an agent to act through them.

8. Security of Personal Information

We implement technical, organizational, and physical safeguards to protect your personal information (e.g., encryption, access controls, regular security audits). However, no online transmission is 100% secure.

9. International Data Transfers

Our headquarters is in Singapore, and our service providers may operate in other countries. Your personal information may be transferred to regions where privacy laws differ from your jurisdiction. We ensure these transfers comply with applicable laws.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information in accordance with applicable law.

11. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. For material changes, we will update the "Last Updated" date and notify registered users via email, in-app alerts, or other appropriate channels. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. How to Contact Us

For questions about this Privacy Policy, to contact our Data Protection Officer (DPO), or to exercise your rights, contact us at: support@clawteams.ai

13. Regional-Specific Notices

13.1 Notice to European Users

This section applies to individuals in the EEA or UK and complies with the EU GDPR and UK GDPR. Deep Analysis Pte. Ltd. is the controller of your personal data.

Your GDPR Rights:

  • Access: Request details of how we process your data and a copy of the data.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request erasure of data where we have no legal reason to retain it.
  • Transfer: Receive your data in a machine-readable format.
  • Restrict: Limit processing while we verify data accuracy.
  • Object: Oppose processing based on legitimate interests.
  • Withdraw Consent: Revoke consent without affecting past processing.

To exercise these rights, contact us at: support@clawteams.ai

13.2 Notice to Singapore Users

This section complies with Singapore's Personal Data Protection Act 2012 (PDPA). Deep Analysis Pte. Ltd. is the data controller responsible for your personal data.

13.3 Notice to South Korea Users

This section complies with South Korea's Personal Information Protection Act (PIPA). We have appointed a Personal Information Protection Officer (contact details in Section 12).

13.4 Notice to Japan Users

This section complies with Japan's Act on the Protection of Personal Information (APPI). Deep Analysis Pte. Ltd. is the "Personal Information Handling Business Operator" for data processing under this Policy.

14. Notice to California Consumers (CCPA/CPRA)

This section applies solely to residents of the State of California. We do not sell personal information, and we have not sold or shared consumers' personal information for cross-context behavioral advertising in the past twelve months.

Consumer Rights:

  • Right to Know
  • Right to Delete
  • Right to Correct
  • Right to Opt-Out of Sale or Sharing
  • Right to Limit Use of Sensitive Personal Information
  • Right to Non-Discrimination

To exercise any of these rights, contact us at: support@clawteams.ai